Privacy Policy — How dona55 Protects Your Personal Data

1 Overview

dona55 operates an online gaming platform accessible to players in Pakistan. As part of operating this platform, we collect and process certain personal information about the players who register and use our services. This Privacy Policy explains our approach to that data — what we collect, why we collect it, and how we keep it safe.

We treat your personal information with care. We do not sell it to third parties, and we only share it with service providers who help us run the platform — under strict confidentiality agreements. The data we hold on you is there to make your account work properly, process your payments, and keep the platform secure for everyone.

This policy applies to all players registered on dona55, including those accessing the platform through the mobile app or a web browser. It covers data collected through account registration, deposits, gameplay, customer support interactions and general platform usage.

2 Data We Collect

We collect two categories of data: information you provide directly to us, and information we gather automatically as you use the platform.

Information You Provide:

• Full name and date of birth — collected at registration for account verification and age checks.
• Email address and contact number — used for account communications, support and security alerts.
• Residential address — required during identity verification for payment processing purposes.
• Government-issued ID details — collected as part of mandatory Know Your Customer (KYC) verification before withdrawals are processed.
• Payment information — including JazzCash or Easypaisa account numbers, Raast ID, bank account details or card details required to process deposits and withdrawals in PKR.
• Support communications — any messages, emails or chat transcripts you send to the support team.

Information Collected Automatically:

• Device information — type of device, operating system version and browser used to access the platform.
• IP address — used for security monitoring, fraud prevention and geographic access controls.
• Session data — login times, session duration and activity patterns within the platform.
• Gaming activity — game history, bets placed, outcomes, deposit and withdrawal history associated with your account.
• Cookies and similar tracking technologies — see Section 5 for full details.

3 How We Use Your Data

dona55 only uses your personal data for legitimate purposes directly connected to operating the platform and providing you with a safe, reliable gaming experience. The specific purposes are:

• Account Management: Creating and maintaining your player account, processing logins and keeping your profile information up to date.
• Payment Processing: Facilitating deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets.
• Identity Verification: Confirming that you are who you say you are, that you are aged 18 or above, and that your payment methods belong to you — all necessary steps before withdrawals are processed.
• Customer Support: Responding to your queries, resolving disputes and handling complaints using the contact details and account history associated with your profile.
• Security & Fraud Prevention: Monitoring account activity to detect and prevent unauthorised access, fraudulent transactions, bonus abuse and other prohibited behaviour.
• Responsible Gaming: Using your gameplay and deposit history to identify patterns that may suggest problem gaming, and to apply account restrictions you have requested such as deposit limits or self-exclusion.
• Platform Improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform and make improvements to performance, navigation and game offerings.
• Promotional Communications: Sending you information about bonuses, promotions and platform updates — only where you have opted in to receiving such communications. You can opt out at any time from your account settings.

4 Sharing Your Data

dona55 does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. We share data only in the following limited circumstances:

• Payment Processors: To facilitate deposits and withdrawals, we share necessary payment details with authorised payment service providers including JazzCash, Easypaisa and banking partners. These providers handle your financial data under their own security and privacy standards.
• Identity Verification Providers: Third-party KYC and document verification services may receive your ID details and personal information solely for the purpose of completing mandatory verification checks.
• Technology & Hosting Partners: Cloud hosting providers and technical infrastructure partners who process data on our behalf, under strict data processing agreements that prohibit independent use of your information.
• Game Providers: Where games are supplied by third-party studios, certain anonymised session data may be passed to those providers for game performance and integrity purposes. Your personally identifiable information is not shared with game studios.
• Legal & Regulatory Obligations: If required by applicable law, court order or a competent authority, dona55 may disclose your information. We will only do so to the minimum extent required by such obligation.
• Fraud Prevention Networks: In cases of suspected fraud or money laundering, relevant information may be shared with fraud prevention bodies or financial institutions as part of industry-standard anti-fraud practices.

Any third party with whom we share your data is required to handle it securely and only for the specific purpose for which it was shared. They are not permitted to use it for their own marketing or share it further without our authorisation.

5 Cookies & Tracking Technologies

dona55 uses cookies and similar tracking technologies to keep the platform working properly, remember your preferences and understand how players use the site. A cookie is a small text file placed on your device when you visit the platform.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These handle session management, login authentication and security checks. You cannot opt out of these without the platform becoming unusable.
• Functional Cookies: Remember your language preference, display settings and other choices you have made on the platform so you do not have to reconfigure them on every visit.
• Analytics Cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, how long sessions last, and where players encounter difficulties. This data helps us improve the platform experience.
• Security Cookies: Help detect and prevent suspicious activity including repeated failed login attempts and unusual session behaviour.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect platform functionality. We do not use cookies to track your activity outside of the dona55 platform.

6 Data Security

Protecting your personal information is a core responsibility we take seriously. dona55 implements a range of technical and organisational measures to keep your data secure against unauthorised access, loss or disclosure.

• All data transmitted between your device and our platform is encrypted using SSL/TLS protocols.
• Payment data is handled through secured, encrypted channels and is never stored in plain text on our servers.
• Access to player account data within our organisation is restricted on a strict need-to-know basis. Staff who handle personal data are bound by confidentiality obligations.
• Our systems are monitored continuously for suspicious activity, and we apply industry-standard intrusion detection measures.
• Regular security assessments are conducted to identify and address potential vulnerabilities.

7 Data Retention

dona55 retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable obligations.

• Active Accounts: Your personal data is retained for the full duration that your account remains active on the platform.
• Closed Accounts: Following account closure, we retain certain data — including your identity verification records, transaction history and account correspondence — for a defined period as required for fraud prevention and financial record-keeping purposes.
• Support Records: Customer support communications are retained for a reasonable period to allow follow-up, audit and quality assurance.
• Anonymised Data: Aggregated, anonymised analytics data that cannot be linked back to you may be retained indefinitely for platform improvement purposes.

Once data is no longer needed and the retention period has expired, it is securely deleted or anonymised in accordance with our internal data management procedures.

8 Your Rights

As a registered player on dona55, you have the following rights with respect to your personal data:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Correction: If any information we hold about you is inaccurate or out of date, you have the right to request that we correct it.
• Right to Deletion: You may request deletion of your personal data where it is no longer necessary for us to retain it. Note that some data may need to be kept for mandatory record-keeping purposes even after an account is closed.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data while a concern is being investigated.
• Right to Withdraw Consent: Where processing is based on your consent — such as receiving promotional communications — you may withdraw that consent at any time without affecting any prior processing.
• Right to Complain: If you believe your data has been mishandled, you have the right to raise a complaint directly with us through the support team.

To exercise any of these rights, contact our support team through the live chat in your account or by emailing us. We will respond to all valid requests within a reasonable timeframe.

9 Minors

dona55 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is part of our registration and KYC process, and any account found to belong to a minor will be immediately closed.

If you believe a minor has registered an account or submitted personal data to dona55, please contact our support team immediately so we can investigate and take appropriate action, including deletion of any data collected.

10 Third-Party Services

The dona55 platform may include links to or integrations with third-party services — for example, payment providers such as JazzCash and Easypaisa. Once you leave the dona55 platform and interact with a third-party service, their own privacy policy applies and dona55 is not responsible for how they handle your data.

We encourage you to read the privacy policies of any third-party services you use in connection with your dona55 account, particularly your chosen payment provider, before sharing your information with them.

11 Policy Updates

dona55 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make material changes, we will notify you via the platform or the email address registered to your account.

The "Last Updated" date at the top of this page always reflects when the most recent changes were made. Continued use of the platform after notification of an update constitutes acceptance of the revised policy. If you do not agree with changes to this policy, you should stop using the platform and contact support to close your account.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how your information has been handled, our support team is available 24/7.

You can reach us through the live chat feature inside your account, or by writing to us at:

For general account questions, the FAQ page covers the most common topics and is usually the fastest way to get an answer.